Privacy Policy

This policy explains how London Drain Clear Ltd ("we", "us", "our") collects, uses and looks after personal information. It covers visitors to our website and our customers, because both groups send us details.

Who we are

London Drain Clear Ltd is a private limited company, listed at Companies House under number 07692420. We work as an area-based mobile drainage service across North London. You can reach us through our online enquiry form.

Under UK GDPR, we are the data controller of the personal data you give us. As a result, we are responsible for keeping it safe.

What information we collect

We may collect the following personal information:

• Contact details: your name, email address, phone number and postcode when you send an enquiry.
• Service details: what you would like us to do, and any access notes you add.
• Communication records: copies of messages we exchange with you about a job.
• Website usage data: counts of page views, collected through Google Analytics 4 only if you click Accept on the cookie banner.

How we use it

• To reply to your enquiry and send a quote.
• To carry out the drainage work you ask for.
• To send invoices and service updates.
• To meet our legal and accounting duties.
• To improve the website, using analytics counts if you accepted them.

Lawful basis

We rely on three lawful bases under UK GDPR. We use contract where we need your details to provide a service you asked for. We use legitimate interests to answer enquiries and run the business. We use legal obligation for records that tax law requires.

Who we share information with

We do not sell or rent your personal information. We share it only with suppliers who help us run the business, such as the services that host this website, store enquiries and deliver email notifications. These suppliers act on our instructions, while we stay responsible for the data. We also share it with regulators or law enforcement where the law requires.

How long we keep it

We keep personal information only as long as we need it. Records that tax law requires are kept for the period the law sets. You can ask us to delete other contact data, and we will do so unless we have a legal reason to keep it.

Your rights

Under UK GDPR you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your data where we have no legal reason to keep it.
• Object to or restrict our processing of your data.
• Complain to the Information Commissioner's Office at ico.org.uk.

To use any of these rights, contact us through the online contact form. We will reply as soon as we can.

Cookies and analytics

The site shows a cookie banner on your first visit. Analytics cookies are set only after you click Accept, and you can change your choice from the Cookie settings link in the footer. We remove the postcode and service from the page address before it reaches analytics. See our Cookie Policy for the full details.

Changes to this policy

We may update this policy from time to time. Therefore, check the "last updated" date at the top of the page for the most recent change.