Privacy Policy

This Privacy Policy explains how London Drain Clear Ltd ("we", "us", "our") collects, uses and looks after personal information about visitors to our website and our customers.

Who we are

London Drain Clear Ltd is a drainage services company registered in England, operating as an area-based mobile service across North London. You can reach us by email at info@drainclearance-london.co.uk.

For the purposes of UK GDPR, we are the data controller of any personal data you provide to us.

What information we collect

We may collect the following personal information:

• Contact details — name, email address, phone number and postal address when you book a service or get in touch via our contact form.
• Service details — information about the work you'd like us to carry out, including site access notes.
• Communication records — copies of emails, letters and notes from phone calls.
• Website usage data — anonymised statistics about visits to this website, collected via Plausible Analytics. This includes things like the pages viewed and the country your visit came from, but does not use cookies or track individuals.

How we use it

• To provide the drainage services you've requested.
• To send quotes, invoices and service updates.
• To respond to enquiries you send us.
• To comply with our legal and regulatory obligations.
• To improve our website and services based on anonymous usage data.

Lawful basis

We rely on the following lawful bases under UK GDPR:

• Contract — where processing is needed to provide a service you've asked for.
• Legitimate interests — for our routine business administration and to respond to enquiries.
• Legal obligation — for record-keeping required by HMRC and other authorities.

Who we share information with

We don't sell or rent your personal information. We may share it with:

• Trusted suppliers who help us operate our business, such as our accountant and our email/IT providers. These suppliers act on our instructions and only use the data for the purpose we share it.
• Regulators and law enforcement where required by law.

How long we keep it

We keep personal information only as long as we need to. Service records and invoices are kept for at least seven years to comply with HMRC requirements. Marketing-related contact data is deleted on request.

Your rights

Under UK GDPR you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that's wrong.
• Ask us to delete your data where we don't have a legal reason to keep it.
• Object to or restrict our processing of your data.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email us at info@drainclearance-london.co.uk.

Cookies

Our website uses Plausible Analytics, which is privacy-friendly and does not use cookies to track visitors. See our Cookie Policy for full details.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of the page shows when the most recent change was made.