Terms & Conditions

These terms and conditions ("Terms") set out the basis on which London Drain Clear Ltd provides drainage services in England. By engaging our services or using this website, you agree to these Terms. Please read them before you book, because they affect your rights and ours.

About us

London Drain Clear Ltd is a drainage company based in Enfield that serves North London. You can contact us through our online form, because we do not publish a phone number. We reply to each enquiry as soon as we can.

Our services

We provide drain unblocking, drain clearance, drain repairs, drain maintenance and CCTV drain surveys. Our customers are domestic and commercial, and they are based across North London and surrounding areas. We confirm the area when you send your enquiry, because coverage differs by location.

Quotes and pricing

• Quotes rely on the information you give us. If the work turns out to be materially different on inspection, we will talk through the revised price before we proceed.
• We do not charge a call-out fee for our standard service area.
• All prices include VAT unless we state otherwise.

Bookings & cancellations

• Emergency call-outs depend on availability, and any response time we give is a good-faith estimate, not a guarantee.
• Either party may reschedule planned appointments with reasonable notice.
• If you cancel less than two hours before a confirmed appointment, we reserve the right to charge a reasonable cancellation fee.

Payment

Payment is due on completion of work unless we have agreed otherwise in writing. We accept bank transfer, debit card and credit card. For business customers, we may charge late-payment interest in line with the Late Payment of Commercial Debts (Interest) Act 1998.

Our liability

• We are responsible for the work we carry out. Where we make a mistake, we will put it right.
• We are not liable for pre-existing defects in your drainage system, for damage that other parties cause, or for consequential losses (such as business interruption) except where the law requires it.
• Nothing in these Terms limits our liability for death, for personal injury that our negligence causes, or for fraud.

Your responsibilities

• Give us accurate information about the issue and the property.
• Give our engineers safe access.
• If the work is at a rental property, confirm that you have permission to authorise it.

Complaints

If you are unhappy with our work, please contact us through our online form as soon as possible. We aim to acknowledge complaints within one working day and resolve them within ten. Meanwhile, please keep any photos or notes that show the problem, since they help us look into it.

Consumer rights

Nothing in these Terms affects your statutory rights as a consumer under UK law. These Terms apply in addition to those rights, not instead of them.

Governing law

The laws of England and Wales govern these Terms. Any dispute will fall under the exclusive jurisdiction of the courts of England and Wales, while your statutory rights as a consumer stay as set out above.